Support

Frequently Asked Questions

FAQ

What products are available on CashmereBlankets.com?

We offer a wide range of premium bedding and related accessories, including Bedding, Blankets, Quilts, Pillow Covers, Nursery essentials, Comforters, Wool Comforters, Toppers, Wool Mattress Toppers, Pillows, Down Pillows, Wool items, Mattresses, Blankets & Quilts, Loungewear, Apparel, Throws, Scarves, Duvet Covers, Bed Skirts, Mattress Toppers, Luxury Mattress Toppers, Luxury Mattresses, Mattress Protectors & Pads, Clothing and Accessories, and Bath Robes.

Do you ship internationally or only within a specific country?

We currently ship within select countries. Shipping availability and times vary by destination, product, and shipping method. Please enter your address at checkout to view the options and estimated delivery date for your location.

What fabrics are used for your blankets and throws?

Our blankets and throws feature high-quality materials such as cashmere, wool, and cotton blends. Specific fabric details, weight, and care instructions are listed on each product page to help you choose the right option.

How do I care for cashmere and wool items?

Care varies by product, but most cashmere and wool items require gentle hand wash or dry cleaning. Look for the care label on the item page for precise instructions, including water temperature, detergents, and drying method.

What is the return policy?

We offer a hassle-free return policy within a specified time frame from delivery. Items must be unworn, unwashed, and in their original packaging with tags intact. Some exceptions may apply for personalized or final-sale items. Please review our full policy at checkout or on the Returns page for details.

How can I determine the right size for bedding and mattresses?

Product pages include size guides and compatibility information. If you’re unsure, contact our customer service team with your measurements, bed size, and preferred fit, and we’ll help you select the best option.

Do you offer gift options or gift wrapping?

Yes, we offer gift messaging and discreet gift packaging for eligible items. During checkout, you can add a gift note and choose gift packaging if available for your selected products.

Are your products hypoallergenic or suitable for sensitive skin?

Many of our products are designed with sensitive skin in mind, using natural fibers and meticulous manufacturing standards. Specifics are listed on product pages, and our team can advise if you have allergies or sensitivity concerns.

What payment methods are accepted?

We accept major credit cards, debit cards, and other secure payment options as available at checkout. Some regions may support additional methods such as PayPal or digital wallets.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to monitor the delivery progress. You can also view order status in your account dashboard.

What if an item is backordered or out of stock?

If an item is backordered, we’ll provide an estimated restock date. You may choose to wait for the item or exchange for a similar product. You’ll be updated by email as soon as new stock arrives.

How do I contact customer service?

You can reach our customer service team via the Contact Us page, email, or phone. Our specialists are available to assist with product questions, sizing, orders, and returns.

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